FAQ's
How long will it take for my order to arrive?

We process and ship orders within 1 business day. Once your order has been shipped, you will receive an email with a tracking link, which may take up to 48 hours to activate.

The available shipping methods and estimated delivery times will be displayed before you complete your purchase, depending on your destination.
What is your return policy and how long do I have to return an item?

You can request a return or exchange within 15 calendar days of receiving your order, provided that the item is unused, unwashed, and in its original condition.
Can I exchange an item for a different size?

Yes, as long as the new size is available.
Can I change or cancel my order?

We process orders quickly. If you need to modify or cancel your order, please contact us at info@piratrip.com as soon as possible.

We will do our best to help you before your order has been shipped.
Which items cannot be returned?

We do not accept returns of:

  • Underwear and swimwear.
Who pays for return shipping?

Return and exchange shipping costs are the responsibility of the customer.

Any applicable customs fees are also the customer’s responsibility. If they have not been paid in advance, they may be deducted from the final refund amount.

Piratrip will cover the return shipping costs when:

  • The product received is incorrect.
  • The product arrives damaged.
  • The product has a defect or lack of conformity attributable to the seller.
  • Piratrip has expressly agreed to cover these costs.

We recommend using a shipping service that provides tracking and proof of delivery, and keeping the shipping receipt until the return process has been completed.
What conditions must an item meet to be returned?

The item must:

  • Be in the same condition in which it was received.
  • Include its original packaging.
  • Show no signs of use, stains, odors, or damage.

Please include a note inside the package with your name and order number.

Items that do not meet these conditions may be rejected.
When will I receive my refund?

Once we receive your return at our warehouse, please allow 5–7 business days for it to be processed.

After that, the refund may take an additional 4–6 business days to appear on your original payment method.